Privacy Policy
Last Updated: February 25, 2026
1. Introduction
BonSign (the "Company") is committed to protecting the privacy and security of personal information processed in connection with our digital e-signature and document management services. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you access or use our services, website, APIs, or related offerings (collectively, the "Services"). By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to information processed by the Company as a digital e-signature platform enabling businesses and individuals to send, sign, and manage documents electronically. It should be read in conjunction with the Company Terms of Service.
3. Information We Collect
a. Personal Information:
- Name
- Email address
- Phone number
- Billing and payment information
- Company/organization name
b. Document Data:
Information contained in documents you upload, sign, or manage using BonSign.
c. Usage Data:
- IP address
- Browser type and version
- Device information
- Pages visited and actions taken on our site
- Date and time of your visit
4. How We Use Your Information
- To provide and maintain our e-signature Services
- To process document signing requests and verify signer identity
- To manage accounts, billing, and customer support
- To detect, prevent, and investigate fraud, abuse, or security incidents
- To improve service performance, reliability, and security
- To comply with applicable legal, regulatory, and contractual obligations
5. Legal Bases for Processing
Where required by law, the Company processes personal information based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate business interests, and consent where applicable.
6. Disclosure of Information
The Company does not sell or rent personal information. We may disclose information only with service providers, when required by law, or in connection with a merger/acquisition. No mobile information is shared or sold for marketing or promotional purposes.
7. SMS Communications and Consent
The Company may send SMS messages for identity verification during the document signing process. Text messaging originator opt-in data and consent records are collected and stored securely and are not shared with third parties except as required to provide the Services or comply with law. Users may opt out by replying STOP or by contacting support@bonsign.online.
8. Data Retention
The Company retains personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud or abuse. Retention periods vary depending on data type and legal requirements.
9. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption, access controls, monitoring, and periodic security assessments. Despite these measures, no method of transmission or storage is completely secure.
10. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including the rights to access, correct, delete, restrict, or request portability of your data. Requests may be submitted using the contact information below.
11. Children's Privacy
The Services are not intended for individuals under the age of 18. The Company does not knowingly collect personal information from children and will delete such information if discovered.
12. International Data Transfers
The Company operates primarily from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions.
13. Compliance with Privacy Laws
The Company complies with applicable data protection laws, including the GDPR, CCPA/CPRA, and other U.S. state privacy laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted with an updated "Last Updated" date.
15. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Email: support@bonsign.online